Refund & Cancellation Policy

Service Fees & Planning Fees

All Curated Journeys DG service fees, planning fees, consultation fees, and professional research fees are non-refundable. These fees cover the time, planning, communication, booking advisory, and arrangement services provided by Curated Journeys DG.

​

Refunds from Travel Suppliers

For travel packages, flights, hotels, villas, transportation, cruises, and excursions booked through third-party suppliers (including but not limited to Expedia TAAP, Archer Travel Group, tour operators, airlines, and hospitality partners):

• Refunds are subject solely to that supplier’s policies.

• Curated Journeys DG does not control or guarantee refunds from travel suppliers.

• Any eligible refund will be issued per the terms of the supplier/provider.

Example:
If a villa offers a full refund up to 30 days before arrival, that policy applies—not ours.

Cancellations by the Client

If a traveler chooses to cancel a trip or booking:

• Curated Journeys DG must be notified in writing via email at curatedjourneysdg@gmail.com

• The cancellation date will be based on the time the written notice is received

• The traveler will be responsible for any supplier cancellation fees, penalties, or non-refundable portions

Service and planning fees paid to Curated Journeys DG remain non-refundable regardless of supplier policies.

Changes to Bookings

Requested changes (dates, travelers, accommodations, itinerary adjustments, etc.) may result in supplier modification fees or price differences.

• Clients are responsible for any additional costs incurred

• Curated Journeys DG service fees for modifications may apply

Traveler Withdrawal from Group Trips

If a traveler withdraws from a group trip after the reservation is confirmed:

• Refunds will be based on the refund policy of the supplier

• If the accommodation or experience is booked as a whole rather than per person, the refund eligibility applies to the total booking, not per individual

• Other travelers in the group will not be responsible for covering the withdrawing traveler’s portion

Non-Refundable Circumstances

Refunds will generally not be issued for:

• Change of personal circumstances or financial ability

• Failure to arrive for travel (no-show)

• Missed flights or connections

• Delayed or canceled air travel due to carrier policies

• Illness or medical inability to travel (unless covered by purchased travel insurance)

• Dissatisfaction with the weather or environmental conditions

Travel Insurance

We strongly recommend that all travelers purchase travel insurance to protect against unexpected changes, cancellations, or interruptions.

If a client chooses not to purchase travel insurance, they assume full financial responsibility for potential losses.

Contact Information

For refund or cancellation inquiries, please contact:
Email: curatedjourneysdg@gmail.com
Phone: 980-250-5540